Caption Hospitality
Country : Indonesia
  • Full-time

Technical Support

Our Mission: Re-inventing business from customer's perspective through innovation & technology

We are committed in creating and providing affordable and accessible great products & services that add values in a fun way.
We believe our deep company culture sets the foundations of our evolution within this industry.

C - Customer-centric
A - Accountable
P - Passionate
T - Trustworthy
I - Innovative
O - Open minded
N - No egos

We look forward for rebel individuals & the team players who believe on our values above.

 

 

 

Responsibilities

Role

You will have to understand technical stuff to maintain relationship and give daily support to clients. Aside from that, you will also assist on-boarding support for product implementation.

Responsibilities

  • Understand the needs of the company clients
  • Help the on-boarding support team
  • Maintain relationship with clients, daily support, assisting on-boarding support for implementation
  • Maintain customer records by updating account information
  • Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution

Requirements

Job Qualifications

Minimum Qualifications

  • Have experience working as technical support
  • Accountable and resourceful
  • Able to work under pressure and fast-paced environment
  • Good command in English and Bahasa
  • Pro-active, sociable and love to establish relationships
Components instead of salary
Equity

Job posted 17 days ago Total Views : 164 Unique Views : 161 Today Views : 86


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