Helpster Indonesia
Country : Indonesia
  • Full-time
  • Internship

Client Operations Specialist

Helpster is revolutionizing the labour market in Southeast Asia. By using the latest mobile technology, we provide people with an opportunity to earn more money by instantly connecting them to businesses in their area looking for workers that match their skills and experience. We give businesses the tools to instantly get the workers they need when they need it, allowing them to better manage their fluctuating manpower requirements. As Southeast Asia’s first “On-Demand” staffing platform, Helpster is changing the way people find work, and businesses find workers.

Helpster is a fast paced company driven by a team of young, ambitious, tech savvy, entrepreneurs, who have a vision to change the way people connect with job opportunities. If you are looking for an exciting opportunity to be part of a fast paced, growing team, then this could be the opportunity for you.

Responsibilities

ABOUT THE POSITION:

We are looking for a customer-oriented service representative to provide product/services information and resolve any problems that our clients might face with accuracy and efficiency. The target is to ensure excellent service standards and maintain high customer satisfaction. The Client Operations Specialist will interact with Helpster’s clients to provide and process information in response to inquiries, concerns, and requests about our products and services.

 

Key Responsibilities

  • Handling Incoming and Outgoing calls including Live Chat/Email/Phone
  • Deliver professional customer service to all clients
  • Perform client verifications and help set up new client accounts
  • Respond promptly to client inquiries and issues
  • Support clients with orders, forms, applications, and requests
  • Record client interactions and transactions
  • Ensure all clients’ staff requests are fulfilled with the right criteria / requirements
  • Meet individual and overall Client Management KPI

Requirements

Key requirements:

  • Strong interest in working in a dynamic start-up company environment
  • Strong interest in working in a customer service and support environment
  • Customer oriented mindset
  • Minimum 1 year experience in a customer support or call center role
  • Excellent communication, and customer interpersonal skills
  • Fluent in Bahasa with good English language skills

Salary

5000000 - 6000000 IDR

Total applicants :18 Job posted 2 months ago Total Views : 426 Unique Views : 426 Today Views : 2


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