The Luxe Nomad
Country : Indonesia
  • Full-time

Guest Relations Officer (Bali)

DREAM A LITTLE. TRAVEL A LOT.

 

Welcome to Asia-Pacific's leading luxury villa booking portal and property manager!

The Luxe Nomad was founded on a simple belief: that luxury travel can be affordable.

Launched in 2012 with a round of angel investment, the Singapore-based startup pioneered collaborating with celebrities and online influencers on Instagram which helped grow its reach to 250,000 travellers. The site now lists over 2500 private villas, apartments, and ski chalets in more than 35 destinations, offering guests the home-away-from-home comforts with a Luxe Nomad touch.

We are expanding into property management, ensuring not only can you book with us, but check into a Luxe Nomad managed property as well.

If this sounds like the type of company you'd like to join, then why not drop us a line? We're looking for fellow Nomads who think out of the box, love to learn and aren't afraid of working hard!

Responsibilities

  • Responsible for attending to guests' requests or any further inquiries they may have before their arrival.
  • Greets arriving guests, coordinate with housekeeping and villa staff to fulfillment guest requirements.
  • Provide guest with access to the villa and its services and forward bedding configuration or meal requests to the villa supervisor.
  • Serve as concierge, assisting guests with ground transportation, restaurant or entertainment reservations, and providing information about the locale.
  • Handle complaints, provide appropriate solutions and alternatives within the time limits and follow-up to ensure resolution.

Requirements

  • Good command of spoken and written English
  • Attentive to details and responsive to customer inquiries/requests
  • Willing to go the extra mile to engage customers
  • Problem solver with ideas on how to fix issues
  • A team player who is quick to learn and take on new tasks
  • Able to work with the local community
  • Currently based in Bali, Indonesia 

Total applicants :18 Job posted 17 days ago Total Views : 539 Unique Views : 537 Today Views : 134


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