Country : Indonesia
  • Full-time

Tech Ops Engineer


We provide electronic payment processing, online and in mobile applications. Enabling e-Commerce merchants of any size to accept a wide range of online payment options, from credit cards to emerging payment types.

We partner with and connect directly to a large network of payment processors and other payment service providers to offer a one-stop solution for our clients – providing simplified electronic payment management. Our payment solutions are enhanced with the most advanced risk management features to address complexities and risk of online transactions. We are a certified PCI DSS Level 1 compliant payment gateway, a licensed operator for e-money and remittance.

Founded in 2007, DOKU has a well-established track record in designing, integrating, and optimizing commerce transaction systems for local and international merchants in various industries.

We strive to lead the innovation of electronic payment solutions in Indonesia. To pioneer the introduction and use of non-cash payments as part of new lifestyle for individuals and businesses across various industries.


  • Restore a failed IT service of related Product as quickly as possible, and ensuring appropriate workarounds put in place if incidents are not resolvable within the agreed SLA
  • Analyze existing IT services of related product and plan how to improve it in the future
  • Prevent incident from happening, and to minimize the impact of incidents that cannot be prevented, maintaining known errors and workarounds
  • Liaise with merchants and other IT personnel for applications (related to product) troubleshooting, configuration and maintenance
  • Manage lifecycle and release management procescess for applications
  • Responsible for the continuous delivery process to build, deploy and promote applications
  • Ensure apps have automated functional tests that are used by the continuous delivery process to determine successful deployment and operation of applications
  • Acts as 2nd level support of applications, triaging issues, and disseminating them to other IT personnel as required
  • Implement integration for merchants that cannot be done with self-Integration service


  • Bachelor Degree in Computer Science or equivalent
  • Having minimum 1 year of experience in Software Development
  • Having minimum 1 year of experience in System Administration and Operations
  • Good command in English language both written and verbal
  • Willing to be tested in Jakarta

Total applicants :1 Job posted 3 months ago Total Views : 156 Unique Views : 154 Today Views : 14

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